You don't know me. You don't know that my life is just about as crazy as it can be, but then again whose isn't?
When I work like mad to get to my appointment on time though, you're not exactly the person I should have been met with.
Let me explain.
You see, when you calmly say to me as I dash in, "Um, yes. I tried to call you. You're appointment is cancelled because our stylist is out sick today."
I instantly have a flashback of the day trying to get to you.
What I WANT to say is, "We've been running around the state of North Carolina for our boys' football games and haven't been home since seven something in the morning. I'm sorry I missed your call (to our house) but I haven't been home yet.
Instead, I ask, "Is there anyone else who can see me?"
To which you reply, "No. We're busy. You can reschedule for this week though."
What I WANT to say is, "I can't. I have four kids, work full time, have to get the kids to practice on the weeknights and can't physically make it to get my hair cut. In all honesty, it's been a year since I've actually HAD my haircut. Seriously, a year."
What I say is, "I can't make it this week. Maybe on the weekend."
This is where you respond, "We have an opening tomorrow at 3:30." (Sunday)
Thinking as fast as I can, I try to rearrange our schedule in my head and blurt out, "Okay." (wait a minute...if she's sick) "Who would it be with?"
You say, "It's with 'so 'n so', at another salon of ours. She's a master stylist."
What I hear is, "It's going to cost you even more money to drive twenty minutes FURTHER away from the thirty you've already driven to get here, screwing up another whole day for the time you don't have."
This is where I waited for the whole...'customer service' thing to happen. I don't know why, but I naively thought you'd make things a little better by saying, "You'll be charged the same as you would have today though," or "Don't worry, we'll give you a discount for your inconvenience."
I know it's a simple thing. A haircut is not that big of a deal in the scheme of things involving life, but maybe it was because of everything else. The running around all day, the being hungry from skipping dinner to make it to my appointment on time. Maybe it was the simple fact that I was truly looking forward to sitting down for one hour with nothing to worry about and no responsibilities with kids, work, cooking, cleaning...just...nothing.
That's when you looked at me with your indifference and said, "Like I told you, I tried to call. I don't know what else to say."
Okay, I'm out.