I'm a believer that if you have the time to say or write something when you're angry...you should also then take the time to give credit when credit is due. With that being said, "Thank you Sears".
If you've followed our almost two month struggle with the company, you know that our washing machine broke, which led to a series of frustrations. The post I had written towards the beginning of the month explained it all.
http://www.peanutbutterhair.com/1/post/2013/02/sears.html
Here we are at the end of it and I'm happy to report that Sears did in fact, replace the machine. They finally sent a different repair man to our house who ended up taking one look at the situation and rubbed his head. He reported back to the company with the request of the replacement on the count that it was next to impossible to put the whole machine back together, let alone try to figure out what was wrong with it to fix. (Thank you Sears guy with wisdom.)
It took a few more ups and downs, but we were finally given a "code" and were told to go to our local store to order a replacement washer. It felt very James Bond to have this code. Adam and I studied and researched each machine as the four kids played hide and seek throughout. Finally deciding on one we both agreed with, it was set. The washer was ordered and was to be delivered in two days time.
It arrived on Thursday night and the six of us stood together looking at it when the two Sears men left. There was a state of giddiness as Adam and I tried to decide what to wash first. Going with the sheets, we loaded the machine with bedding as all six of us pushed the start button together for the very first time. Pile after pile of towels, sheets, clothes...the weekend has been full of catching up and putting away so now the house feels like it's back in order.
It's amazing how the simple daily things we have - often go unappreciated until they're gone.
So, all is well. We're thankful to Sears for finally replacing the machine. It was a long haul, but we're glad it's over. -whew-
If you've followed our almost two month struggle with the company, you know that our washing machine broke, which led to a series of frustrations. The post I had written towards the beginning of the month explained it all.
http://www.peanutbutterhair.com/1/post/2013/02/sears.html
Here we are at the end of it and I'm happy to report that Sears did in fact, replace the machine. They finally sent a different repair man to our house who ended up taking one look at the situation and rubbed his head. He reported back to the company with the request of the replacement on the count that it was next to impossible to put the whole machine back together, let alone try to figure out what was wrong with it to fix. (Thank you Sears guy with wisdom.)
It took a few more ups and downs, but we were finally given a "code" and were told to go to our local store to order a replacement washer. It felt very James Bond to have this code. Adam and I studied and researched each machine as the four kids played hide and seek throughout. Finally deciding on one we both agreed with, it was set. The washer was ordered and was to be delivered in two days time.
It arrived on Thursday night and the six of us stood together looking at it when the two Sears men left. There was a state of giddiness as Adam and I tried to decide what to wash first. Going with the sheets, we loaded the machine with bedding as all six of us pushed the start button together for the very first time. Pile after pile of towels, sheets, clothes...the weekend has been full of catching up and putting away so now the house feels like it's back in order.
It's amazing how the simple daily things we have - often go unappreciated until they're gone.
So, all is well. We're thankful to Sears for finally replacing the machine. It was a long haul, but we're glad it's over. -whew-
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